Inclusivity, clarity, and growth

You deserve support in a format that works for you. If attending in person is difficult, sensory-intensive, logistically challenging, or simply inconvenient, telehealth is available where therapeutically appropriate. We adapt telehealth sessions to suit your needs. Options include:

• Taking breaks whenever needed.

• Using the chat box if speaking feels overwhelming.

• Flexible pacing during sessions.

• Collaborative adjustments to ensure comfort.

We want your visit to feel smooth and stress-free from the moment you arrive. If you have specific physical access requirements, please contact us so we can plan ahead and ensure your comfort. Our clinic offers:

• Step-free access from the street.

• Wide doorways suitable for mobility aids.

• An accessible bathroom on the same level as the consulting rooms.

• Clear signage from the entry to the waiting area.

• Support entering the building if needed—simply let our Client Care Team know in advance.

We understand that sensory comfort is essential for many neurodivergent adults. Our clinic environment can be adjusted to reduce overstimulation and increase ease. Options include:

• Waiting outside or in your car until your appointment begins.

• Access to a quieter waiting area with reduced visual and auditory stimulation.

• Natural or soft, warm lighting in therapy rooms,

• Requesting a low-sensory session (dimmed lighting, minimal visual stimuli).

There is no single “right” way to communicate. We welcome diverse communication styles and offer flexible ways to engage with us. Your psychologist will check in regularly to ensure communication feels clear, collaborative, and comfortable. You may choose:

• Email-only contact if phone calls are difficult.

• Written session summary notes.

• Bringing written notes or typed responses to sessions.

• Permission to stim, fidget, pace, or move around the room.

• Structured or semi-structured conversations.

• Having a support person attend appointments.

Predictability and clarity are core elements of our neuroaffirming practice. To support organisation and regulation, we offer:

• Appointment reminders via email and SMS.

• Clear outlines of what to expect in your first session.

• Step-by-step explanations of assessment processes.

• Written summaries after appointments when appropriate.

• Flexible pacing within sessions, including breaks at any time.

• Consistent session structure, if that feels grounding.

What Helps You, Helps Us

If there are specific tools or strategies that help you stay organised or regulated, we welcome that conversation.

We recognise that mental health does not exist outside of culture, community, and lived experience. Your cultural identity is valued and integrated into your care. Hence, we are committed to creating an environment where every client feels respected, understood, and culturally safe. This includes:

• Welcoming all cultural identities, backgrounds, and practices.

• Inviting you to define what cultural safety looks like for you.

• Adapting communication, assessment, and therapeutic approaches to align with cultural needs.

• Using interpreters when preferred or required.

• Incorporating cultural strengths and community supports into case formulation and treatment.

• Respecting culturally specific ways of expressing distress, coping, and healing.

• Maintaining an explicit anti-racist stance in all areas of practice.

We warmly welcome and support clients of all genders, sexualities, and identities. You deserve to feel safe, respected, and affirmed when discussing any aspect of your identity, relationships, or lived experience. Our clinicians work from an LGBTQIA+-affirming, trauma-informed, and evidence-based perspective. In our rooms, you do not have to explain or defend who you are.